Troubleshooting

The switch is on but nothing changed

These tools read their config once, at startup. Restart the app or the terminal window — a session that was already running keeps its old settings.

"Config does not point at Asale"

Something else rewrote the tool's config after Asale did — often the tool itself on upgrade, or a second config manager. Asale re-applies it automatically; if it says it could not, sign in again and re-apply from the Buy page.

Stuck on "coming online"

The client cannot complete its handshake with the gateway. Check that you are signed in under Account, and that the machine has a working outbound connection. It retries with backoff on its own.

Codex ignores the model I picked

Codex chooses from its own built-in model list, not from the request. Select a model on the Buy page so it is written into ~/.codex/config.toml, then restart Codex — the model also has to appear in the app's menu.

503 "no supply"

Nobody currently has capacity for that model. Try another model, or wait — supply is re-declared every minute as sellers' windows roll over.

If you are a seller seeing your own lane look empty, check your reputation. A run of failures can push it under the matching threshold and take the device out of the market until it recovers.

opencode sees less supply than other tools

When you buy through opencode, Asale keeps Claude Code and Claude Work subscription lanes out of the match and serves you from the other lanes only.

The reason is on Anthropic's side: a subscription OAuth token is confined to Anthropic's own products. The API fingerprints the request body — the system prompt, the exact tool set, the headers — and refuses anything that does not match, and the terms make using subscription authentication in a third-party tool a violation that puts the seller's account at risk. opencode removed its own Claude OAuth support under a legal request.

So this is not a fault. An opencode request for a Claude model can only be matched to metered lanes: API-key sellers, and the separate Claude Extra Usage lane a seller connects once they have turned on extra usage. When nobody is selling through those, you get a 503. Pick another model, or buy the same one through Claude Code.

If you are a seller and you have extra usage turned on for your Claude account, connect a second lane under Sell → Connect subscription → Claude Extra Usage. It declares and meters separately from your subscription lane, and it can serve opencode buyers on its own.

402 insufficient balance

The pre-authorisation could not be frozen. It reserves your declared max_tokens at the output price, which is usually much larger than what the request will actually cost — a small balance can fail on a request it could easily have afforded. Top up.

429

Your per-account rate limit. The response carries a retry delay.

An account shows as "expired"

The stored credential could not be refreshed. Reconnect that account from Sell before it can serve again.

Selling stopped part-way through the day

Either the daily cap was reached — it resets at UTC midnight — or the plan's rolling window is exhausted and will recover as it rolls over. Usage shows which.

Signature errors after a server update

Sign out and sign in again. A token issued under a previous signing key cannot be validated; a fresh sign-in fixes it.

Nothing here matches

Open an issue on the client repository with what you did, what you expected and what happened. Do not paste credentials or request bodies.